Optimise for lead quality, not lead count
If the system only sees that a form arrived, it will bring you forms. Here is how to give it back the information about which ones became business.
A lot of people treat automation as a safety net. The reasoning goes: the system is smart, so it will notice if something is off.
The opposite happens.
Manual bidding was slow, and being slow made it forgiving. Feed it a bad signal and it still only did what you told it to do. Automated bidding is not slow. Tell it that a newsletter signup is worth the same as a qualified enquiry, and within days it will move your whole budget towards the easier goal. It is not malfunctioning. It is doing exactly what you asked.
If the measurement is wrong, optimisation does not improve the situation, it accelerates it. Data first, bidding second. That is not a theoretical point. It decides where next month's budget goes.
Look at what counts as primary. If your primary conversions include everything a visitor could possibly do, the system will optimise for the easiest one. Anything that is not a business result belongs in secondary.
Compare two numbers. The conversion count in the ad account, and the real order or lead count in your CRM or shop, for the same day. If the account shows more, something is counted twice, and the ROAS you are reporting does not exist.
Ask what a conversion is worth. If every conversion is worth the same to the system, the system cannot lean towards the large order, because it has no way of telling which one that is.
Check the conversion window. If your real decision time is six weeks and a thirty day window cuts off the tail, your best performing campaigns will look like your weakest.
Automation did not remove the expertise. It moved it. The work used to be setting the bid. The work now is making sure the system receives a correct signal, and having someone notice when it does not.
If you are not confident that the data in your account holds up, the most expensive thing you can do is spend more. Let us look at what the system sees first.
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If the system only sees that a form arrived, it will bring you forms. Here is how to give it back the information about which ones became business.
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